Return policy

📦 Refund & Return Policy

Our policy lasts 20 days from the date of delivery. Return requests must be initiated within this 20-day period. If 20 days have passed since delivery, we cannot offer a refund or exchange.

By placing an order on our store, you agree to all terms outlined in this policy.

🔁 Returns & Eligibility

To be eligible for a return:

•The item must be unused and in the same condition received

•The item must be in its original packaging

⚠️ Important Conditions:

•We do not accept returns without prior authorization

•Any item sent without approval will be rejected and not refunded

•We reserve the right to request photo or video evidence before approving any return

📧 To request a return, contact us at: elitestore8794@gmail.com

🚫 Non-Returnable Items

We do not accept returns for:

•Perishable goods (food, flowers, magazines, etc.)

•Intimate or sanitary products

•Hazardous or flammable materials

Additional non-returnable items:

•Gift cards

•Downloadable software products

•Certain health and personal care items

🧾 Proof of Purchase

A valid receipt or proof of purchase is required.

Do not send items back to the manufacturer. The specific return address will be provided to you once your return request has been authorized. Please note that the return shipping address may differ from the original shipping origin.

⚠️ Partial Refunds

Partial refunds may be granted for:

•Items with signs of use

•Opened media (CDs, DVDs, games, software, etc.)

•Items not in original condition or missing parts (not due to our error)

•Returns requested or received after the allowed period

💸 Refunds

Once your return is received and inspected:

•You will be notified by email regarding approval or rejection

•If approved, your refund will be processed within a few business days to your original payment method

💡 In some cases, we may:

•Offer a partial refund without return, or

•Offer a replacement instead of a refund

⏳ Late or Missing Refunds

If you haven’t received your refund:

•Check your bank account

•Contact your credit card provider

•Contact your bank

If unresolved, contact: elitestore8794@gmail.com

🏷️ Sale Items

Sale or discounted items are non-refundable for "change of mind" or "dislike" reasons. However, if a sale item is received with a confirmed manufacturing defect or shipping damage, it remains eligible for a refund or exchange according to our standard policies.

🔄 Exchanges

Damage Claims Policy (Shipping Related):

•Must be reported within 5 business days of delivery for any damage caused during shipping.

•Must include clear photo or video evidence of the damaged packaging and item.

•Late claims regarding shipping damage will be rejected.

Manufacturing Defects:

•Must be reported within 20 days of delivery for any confirmed manufacturing defects.

•The item must be in its original condition and packaging.

•Evidence (photo/video) of the defect is required for evaluation and approval.

🎁 Gifts

•Gift orders → store credit issued

•Non-gift orders → refund goes to original buyer

🚚 Shipping & Returns

•Customers are responsible for return shipping costs

•Shipping fees are non-refundable

•Return shipping may be deducted from refunds

📦 Important:

•Return address may differ → contact us first

•We are not responsible for lost return shipments

•Use tracked shipping for items over $40

⏱️ Order Processing & Delivery

Please allow 1-3 business days for order processing. During this period, we prepare your items and forward the order details to our supplier for fulfillment.

After processing, the order is shipped from our supplier (which may be located internationally, including China or other fulfillment centers).

⏱️ Delivery Time:

Delivery times are estimated only and may vary depending on the destination country, shipping method, and customs processing.

Orders typically arrive within a range of time depending on logistics conditions and external factors.

We do not guarantee exact delivery dates, and delays may occur due to circumstances beyond our control, including shipping carriers and customs clearance.

FTC Mail Order Rule Compliance for Shipping Delays: In the event of a significant delay beyond the estimated delivery time, we will notify you and provide the option to either accept the delay or cancel your order for a full refund, in accordance with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

📦 Delivered Orders / Lost Packages

Orders marked “delivered” are considered completed.

We are not responsible for:

•Lost or stolen packages after delivery

•Delivery issues due to incorrect address provided by the customer

📍 Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping information.

If a package is:

•Returned due to incorrect address

•Unclaimed or refused

The customer is responsible for:

•Return shipping fees

•Re-shipping costs

🔄 Change of Mind Returns

Returns due to:

•Change of mind

•Dislike

May be:

•Rejected, or

•Subject to restocking fees

❌ Order Cancellation

Orders can only be canceled within 12 hours of purchase.

After that, cancellation may not be possible.

💳 Fees & Charges

All payment processing fees are non-refundable.

🛃 Customs, Duties & Taxes

Customers are responsible for:

•Customs duties

•Import taxes

•Any additional fees

📸 Product Disclaimer

Product images are for illustration purposes only. Actual items may vary slightly in color, design, or packaging. This does not qualify as a defect.

⚠️ Product Use Disclaimer

We are not responsible for improper use of products or any resulting damages.

🚫 Policy Abuse

We reserve the right to refuse returns, refunds, or exchanges if we suspect abuse or fraud.

⚖️ Dispute Resolution

By purchasing, you agree to contact us first before opening disputes with payment providers.

⚖️ Legal

This policy is governed by applicable laws.

✅ Agreement